Updated:
13 Aug, 2003
eCommerce and what it means for business
This is new and I'll be filling in the blanks with elaboration/examples at some point, but the topics will include:I'd like to tackle some of the first two topics right now since they are so fresh in my mind with a couple of recent examples....
Customer Service: This actually divides into many categories, but let's
start with the concept of "Who can I talk to when things don't work out?"
It seems a lot of companies are trying to save money by only having email
addresses for customer support. I am finding in my travels that's simply not
good enough since email doesn't always work or the problem needs to be remedied
RIGHT AWAY. I can tell you from personal experience that I've emailed
support at various companies only to have the eMail bounce back as
undeliverable. That's pretty bad when I'm using THEIR online submission
page.
Talk about red flags. As a Computer/IT consultant, I can't help but recommend to
people to look for the following items:
more to come....
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